APPOINTMENT ARRIVAL & WHAT TO BRING
Please arrive at least 15-20 minutes prior to your appointment time to complete the registration process. New patients will be asked to complete a comprehensive medical history form in addition to other forms.
You can make the most of your appointment by being prepared. Please bring the following:
- Insurance card(s)
- Driver’s license (or state-issued ID with photograph)
- Medical records from your referring physician (if you have them)
- All medications you are currently taking (We prefer the actual prescription bottles themselves in a bag because they have the medication names and dosages on them)
- Vaccination and cancer screening records
- Payment (cash, check, or Visa/ MasterCard are accepted).
Remember to be honest with your physician about your smoking and/ or drinking habit. This allows the doctor to provide the appropriate counseling to maximize your health.
Please provide a 24-hour notice for all appointment changes and cancellations. Lack of required notice may result in a fee to your account which will not be billed to your insurance.
NEW PATIENT FORMS
Please print these forms, complete them, and bring them with you to your appointment.
PARTICIPATING INSURANCE NETWORKS
As a general rule of thumb, it is always best to contact your carrier directly to see if a physician you will be seeing is in network.
The following are health plans we participate with as of this writing. Please note that this list is NOT all-inclusive; there are other (smaller volume) plans not listed here that you will find, by calling your carrier, that we are a participating provider, and vice versa.
- EvergreenHealth Partners LLC Clinically Integrated Network plans: First Choice, Regence Accountable Health Network, Cigna, Puget Sound High Value Network, Premera ACO, Washington State Health Care Authority ACO.
- First Choice
- Premera Blue Cross
- Premera Exchange Network plans: AK Global, AK, Heritage Plus, AK Heritage Select, Foundation & Foundation Plus 1, Global, Heritage & Heritage Plus 1, Heritage Prime, Heritage Signature
- Regence Blue Shield
- Regence Uniform Medical Plan
- United Healthcare
- UW Medicine Accountable Care Network (Boeing & Washington State Public Employees Benefit Board Program & Premera Accountable Health System)
- Workers Compensation
Please note that this list of participating insurers will change from time to time. This list in no way guarantees that your insurer will cover a visit even to an in-network provider. It will ultimately be up to your insurer to make that determination; therefore, please contact them directly, and you will also be able to obtain benefits information pertaining to your specific coverage.
FREQUENTLY ASKED QUESTIONS
Do you accept new Medicare patients?
Yes, we welcome all new Medicare patients. If you have Medicare and are scheduling an appointment for your Annual Wellness Visit, please click on the Annual Wellness Visit page for important information for Medicare beneficiaries.
What are your hours?
Both our Bellevue and Issaquah office locations are open Monday to Friday. Bellevue office hours are from 8:00 – 5:00, and Issaquah is open from 8:30 – 5:00.
What if I have an urgent problem and my physician is booked?
If you have a medical emergency, please dial 911 or go to the nearest emergency room. If your OIMA Primary Care physician is not available for an appointment request, we will try to schedule you with another OIMA physician who has availability.
What holidays are you closed?
We are closed on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, and Christmas Day. Please note holiday closures are subject to change, and additionally, clinic hours may be adjusted due to rare inclement weather.
Does fasting really mean I can’t have anything to eat or drink?
If your physician has ordered fasting labs, please arrive to your appointment fasting for 12 hours. You may consume clear liquids, such as plain water and plain tea or black coffee, but nothing else.
I’ve been referred to you for a sleep disorder. What can I expect as a new patient?
To assist you through your next steps with our office, we would like to share what to expect as you move through the initial referral, assessment and treatment process at OSDC. Please keep in mind that this is the most common flow of care at OSDC but each individual’s care may vary slightly based on you unique needs and/or guidelines of your specific insurance plan. We are sharing this flow sheet with you so that you will know the expected time frames in which things flow.
- Consultation with one of our sleep specialists: You will be scheduled for a 40-minute consultation with one of our sleep physicians to begin the assessment process. Next steps regarding further assessment and/or treatment will result from this initial visit.
- Appropriate sleep study (if indicated): If your physician determines that additional information is needed to provide an accurate diagnosis, the appropriate sleep study will be recommended to you at the time of your consultation.
- Prior authorization: Based upon the requirements of your specific insurance plan, your sleep study may or may not require prior authorization. If prior authorization is required, this process may take up to two weeks, depending on your specific insurance company.
- Receiving study results: Your physician’s nurse or medical assistant will contact you with the results of your study within 10-14 working days of the date of your study and inform you of the next steps advised by your physician during that call. This step of the process will move most efficiently if results are reviewed by phone. However, if you prefer to see your doctor in person to review the results, we welcome you to schedule an appointment to do so.
- PAP titration study (if indicated): If PAP therapy is indicated as the best line of treatment, the next step will often be a second sleep study to determine the optimal pressure and setting for your PAP machine.
- PAP set-up: Once your PAP titration is complete, your physician will complete a prescription with the settings best suited to your individual needs. This prescription will be provided to the durable medical equipment (DME) company of your choice, who will then assure they have all supporting documentation in place to submit to your insurance company to process your order. It will take approximately a week for us to obtain your benefits and also possibly a prior authorization from your insurance plan before we will be able to schedule you for set-up. Additionally, it may take up to a week before you hear from your DME company to schedule you for this appointment.
- DME follow-up assessment: A respiratory therapist will follow-up with you (by phone, in person or both) to assure your new therapy is going well. If you are being serviced by OSDC’s in-house DME, we ask that you schedule a two-week follow-up appointment in clinic with one of our respiratory therapists.
- Physician follow-up: To assure you receive the best care and to meet requirements set forth by your insurance plan to cover your PAP therapy, we advise you schedule a follow-up appointment with your physician 6-8 weeks after the initiation of your PAP therapy. We urge you schedule this appointment at the time of your set-up to assure a convenient and timely appointment with your physician is available to you, as their appointment slots do get filled up quickly.
We look forward to assisting you in attaining the good night’s sleep and better health that you deserve! Please do not hesitate to contact our staff at (425) 289-3000 with any questions or concerns along the way.